" Hello Mr. Zaveri We have just returned from Europe after an excellent vacation (including a Cosmos trip and some additional arrangements made by your office staff). I'd like to thank Equino for the wonderful arrangements for the trip. Being a Marketing MBA myself, I do not shy away from applauding great service when I experience it. While Europe is always an enjoyable experience, this time my wife and me made last-minute plans, so we were a little worried when we thought we were approaching yet another travel agent. However, to my surprise the experience was great. I'd like to commend the excellent service, professionalism and proactiveness shown by your staff towards making this trip (and the build-up to the trip) virtually tension-free. They gave us lots of options, proactively gave us advice and called us when needed to seek clarifications. This has been in stark contrast to the shabby service and lack of knowledge displayed by other travel agents from amongst your competition in the past (I will not quote names but can assure you these are big / admired companies). I have already recommended Equino to many of my friends / relatives after we returned. Thanks once again, Regards, Nandan "