" Thx for your email. overall it was nice organised tour. service of your counter staff prior to departure was good. we like the service provided during the booking of the tour. I have been travelling, bookings made with your company for last 3-4 years. during the tour, hotels, restaurants, sight seeing was all good. We had only one problem which I want to discuss, we had been to sightseeing at Singapore Zoo. Though we were given a time to meet for return to hotel, we were late by 3-4 minutes but the coach was already gone without us. This i think is not good. overall experience was good with equino holidays, and I will prefer equino than any other tour travel agent. thanks to your staff too for all the service which they gave. Thanks, Naresh Hiran"