" Greetings! Thanks for your wonderful cooperation and the way you have dealt with the processes involving the utilization of the voucher for my recent visit to Bangkok. Thank you once again for the refund to my daughter's last minute cancellation. Above all it was a pleasant surprise to receive chocolates from your customer care department for my daughter as she missed the trip due to her injury. Please pass my special thanks to the customer care team for this wonderful gesture which is well appreciated. Warm Regards and Cheers, "